We are committed to continual improvement and providing a high level of professional service to both our Landlords and Tenants!.

We will always do our upmost to handle things efficiency and effectively to ensure things never escalate in what is a notoriously difficult industry sector.

In the unlikely event that something does not meet the standards we all expect, please follow our complaints procedure set out below;

Stage 1

We need you to tell us about your issue/complaint in writing either by post or email, including as much detail as possible so we can review the circumstances.

We will initially acknowledge your correspondence within 5 working days however, we will then need a further 10 working days to go through your complaint in detail and respond back to you with a formal written outcome detailing our suggested resolutions and any timebound actions where applicable.

At this stage, a complaint will normally be dealt with by a senior member of the team who will review your file and speak to the relevant members of staff within Logic before confirming any final outcomes in writing.

We aim to resolve all issues/ complaints within our Stage 1 process however, some issues may prove more complex and take longer to resolve than others. If we believe your issue will need longer than the prescribed 10 working days to resolve, we will notify when we respond.

Stage 2

In the unlikely event that you remain dissatisfied with our final outcome and suggested resolutions, you have the right to appeal. Your stage 2 appeal will be acknowledged within 3 working days and then handled by a member of our Operating Board who will need a further 5 working days to investigate your appeal and respond with a final outcome letter.

Stage 3

If after your stage 2 appeal you remain dissatisfied, you have the right to contact The Property Redress Scheme (PRS) and send them details of your complaint including any evidence to support your case.

The PRS will then conduct an independent review of the situation as long as stages 1 and 2 of our complaint’s procedure have been completed properly.

PRS contact details are listed below;

Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
WD6 1JH.

Tel: 0333 3219418

Email: info@theprs.co.uk

Web: theprs.co.uk

*Please note; you have 12 months from the date of receiving our stage 2 final outcome letter to contact the PRS*

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What our customers say

Professional and reliable letting agent. It’s was my first time renting from Logic Lettings and the service was excellent. Friendly and helpful staff(Andy and Sam were always available to answer all the questions and were really fast with all the process). I would definitely rent again from Logic Lettings and recommend to others.

- Filipe Cunha

Lovely people, great customer service. The initial conversation with Logic was quick and efficient, they were able to offer me the perfect property! Josh was only ever a phone call away and nothing ever seemed to big or small, he made sure any problems were sorted the same day. He was very professional and when making visits to the properly he made sure he was COVID safe. I would highly recommend using this letting agents and I would definitely use them again.

- Sophie Newmarch